Thank you for shopping at Kerwin Hoyle, your premier destination for exquisite watches and bracelets. We are committed to providing you with an excellent shopping experience, including reliable delivery services and a fair return policy. Please read the following terms carefully to understand our delivery and return procedures. If you have any questions, feel free to contact us at [email protected].

1. Delivery Policy

a. Shipping Methods and Costs We offer a range of shipping options to meet your needs. Our shipping methods include standard, expedited, and express delivery. Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. You can view the shipping costs during the checkout process before finalizing your purchase.

b. Shipping Timeframes We strive to process and ship your order as quickly as possible. Orders are typically processed within 1-2 business days. Delivery times vary depending on the shipping method chosen and your location:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-4 business days
• Express Shipping: 1-2 business days

Please note that these timeframes are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, and customs processing times for international orders.

c. International Shipping Kerwin Hoyle ships to many countries worldwide. International shipping costs and delivery times will vary based on the destination. Please be aware that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.

d. Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website. If you encounter any issues with tracking your order, please contact us at [email protected].

2. Return Policy

We want you to be completely satisfied with your purchase from Kerwin Hoyle. If you are not entirely happy with your order, you may return or exchange it within 30 days of the delivery date, subject to the conditions outlined below.

a. Eligibility for Returns and Exchanges To be eligible for a return or exchange, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging, including all tags, accessories, and documentation.
• Proof of purchase, such as an order confirmation or receipt, must be provided.

b. Non-Returnable Items Certain items are not eligible for return or exchange, including:

• Sale or clearance items
• Gift cards
• Custom or personalized items
• Items marked as non-returnable in the product description

c. Return Process To initiate a return or exchange, please follow these steps:

1. Contact our customer support team at [email protected] with your order number and reason for the return or exchange.
2. Our team will review your request and provide you with a return authorization and instructions on how to proceed.
3. Carefully package the item, including all original packaging and documentation, and ship it back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

d. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that original shipping costs are non-refundable.

e. Exchanges If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive your returned item, we will process the exchange and ship the new item to you. Exchange shipping costs may apply.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

4. Contact Us

For any questions or concerns regarding our Delivery and Return Policy, please reach out to us at [email protected]. We are here to assist you and ensure your shopping experience with Kerwin Hoyle is exceptional.

Thank you for choosing Kerwin Hoyle for your watch and bracelet needs. We appreciate your business and look forward to serving you again.