Welcome to the Kerwin Hoyle FAQ section. Here, we aim to answer the most common questions about our products, shipping, returns, and more. If you can’t find the information you’re looking for, please feel free to reach out to us at [email protected].

1. What types of watches and bracelets do you offer? At Kerwin Hoyle, we offer a wide variety of watches and bracelets to suit different styles and preferences. Our collection includes luxury watches, casual watches, sports watches, and smartwatches. For bracelets, we have options in various materials, including leather, metal, and beads, suitable for both men and women.

2. How do I place an order? Placing an order with Kerwin Hoyle is simple:

  1. Browse our collection and select the items you wish to purchase.
  2. Choose your desired specifications (such as size and color) and add the items to your cart.
  3. Proceed to checkout and fill in your shipping and payment information.
  4. Review your order details and complete the purchase.

You will receive an order confirmation email once your order is placed successfully.

3. What payment methods do you accept? We accept a variety of payment methods to make your shopping experience convenient and secure. These include major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other local payment options depending on your region.

4. How long will it take to receive my order? The delivery time depends on the shipping method you choose and your location:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Express Shipping: 1-2 business days

Please note that processing times may vary, and international orders might take longer due to customs procedures.

5. Do you offer international shipping? Yes, we ship to many countries worldwide. During the checkout process, you can select your destination country, and the shipping cost will be calculated accordingly. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

6. Can I track my order? Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website. If you encounter any issues with tracking your order, please contact us at [email protected].

7. What is your return policy? We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange it within 30 days of the delivery date, provided the item is unused, in its original condition, and accompanied by proof of purchase. For detailed instructions, please visit our Returns and Exchanges page.

8. How do I return or exchange an item? To initiate a return or exchange, please follow these steps:

  1. Contact us at [email protected] with your order number and reason for the return or exchange.
  2. Our team will provide you with a return authorization and instructions on how to proceed.
  3. Carefully package the item and ship it back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

9. What should I do if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

10. How can I contact customer support? If you have any questions or need assistance, please reach out to our customer support team at [email protected]. We are here to help and ensure that your shopping experience with Kerwin Hoyle is exceptional.

11. Do you offer gift wrapping or special packaging? Yes, we offer gift wrapping and special packaging options for an additional fee. During the checkout process, you can select the gift wrapping option, and we will ensure your order is beautifully packaged and ready for gifting.

12. How do I care for my watches and bracelets? Proper care and maintenance will help extend the life of your watches and bracelets. We recommend following these general guidelines:

  • Avoid exposing your items to extreme temperatures and moisture.
  • Clean your jewelry with a soft, dry cloth.
  • Store your items in a cool, dry place, preferably in the original packaging or a jewelry box.

For specific care instructions, please refer to the product manual or our website.

We hope this FAQ section has been helpful. If you have any further questions or need additional information, please do not hesitate to contact us at [email protected]. Thank you for choosing Kerwin Hoyle for your watch and bracelet needs.